1. INTRODUCTION
1.1 WESTERN INC. PVT. LTD.
CINEROYALE® operates as an entertainment business under Western Inc. Pvt. Ltd. In the course of our diverse operations, CINEROYALE® occasionally collects information from customers and other parties we interact with for various purposes, primarily to enhance the quality of our services. We recognize the importance of privacy and are committed to fulfilling our responsibilities regarding the information we collect. This Privacy Policy outlines how CINEROYALE® handles personal information.
2. WHY CINEROYALE® COLLECTS PERSONAL INFORMATION
2.1 NATURE OF INFORMATION
CINEROYALE® primarily collects information from customers, although it may also collect information from suppliers and other parties we engage with (referred to all of them as "Customers" in this Privacy Policy). The information is collected for various purposes, including providing ongoing customer support and building customer databases to improve our marketing efforts. The information we collect encompasses contact details, purchasing patterns, opinions, product preferences, and transaction details. CINEROYALE® regards any identifiable information related to an individual as Personal Information within the context of this Privacy Policy.
2.2 COLLECTION OF INFORMATION
While customers of CINEROYALE® have the option to engage with us anonymously, it is often necessary for us to collect Personal Information during transactions due to the diverse services we offer. We may collect Personal Information about customers through various means, including:
(a) Application forms
(b) Email communications
(c) Websites (including the use of cookies in some cases)
(d) Online transactions
(e) Telephone interactions
2.3 DISCLOSURE OF INFORMATION TO CUSTOMERS
When Personal Information is collected from a customer, we ensure to provide them with the following information either at the time of collection or as soon as practically possible:
(a) The purpose of Personal Information collection
(b) The customer's right to access their Personal Information
(c) The potential consequences if certain information cannot be collected
2.4 HANDLING OF SENSITIVE INFORMATION
CINEROYALE® does not request customers to provide information that reveals their racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, or details regarding their health, disability, sexual activity, or orientation, unless:
(a) The customer provides explicit consent;
(b) The collection of such information is authorized by law;
(c) The collection of the information is necessary for the establishment, exercise, or defense of a legal claim.
2.5 CUSTOMER CONSENT
CINEROYALE® makes every effort to obtain express consent from customers for the collection of their Personal Information. In situations where a customer's actions imply consent, CINEROYALE® may interpret such actions as an indication of consent. This typically occurs when a customer provides their Personal Information for a specific purpose that cannot be fulfilled without the use of that information.
2.6 CONSEQUENCES OF NOT PROVIDING PERSONAL INFORMATION
CINEROYALE® strives to inform customers of the potential impact if they choose not to provide their Personal Information upon request. In some cases, it may affect our ability to provide a complete and satisfactory service to the customer.
3. MAINTENANCE AND MANAGEMENT OF PERSONAL INFORMATION
3.1 ACCESS TO PERSONAL INFORMATION
Generally, only authorized individuals such as members of the Board of Directors, officers, employees, or contractors of CINEROYALE® have access to Personal Information.
3.2 STORAGE AND SECURITY
CINEROYALE® takes reasonable measures to protect the Personal Information of customers from unauthorized access, disclosure, alteration, or destruction. However, it is important to note that no method of transmission over the internet or electronic storage can guarantee absolute security. While we deploy robust security measures, there is a minimal inherent risk associated with data transmission and storage.
3.3 UPDATING PERSONAL INFORMATION
CINEROYALE® maintains a regular process to monitor and ensure the quality and accuracy of the Personal Information it holds. We make efforts to update this information on a regular basis. Customers can update their Personal Information at any time by contacting CINEROYALE® directly.
4. MINORS' AND CHILDREN'S PRIVACY
(a) CINEROYALE® adheres to the Privacy Commissioner's proposition that a young person can provide their consent when they possess sufficient understanding and maturity to understand what is being proposed.
(b) Our website is not intended for individuals under the age of 18, and we do not knowingly collect personal information from children. By any chance, if we have unintentionally collected information from a child, please contact us, and we will promptly delete it from our system.
5. DIRECT MARKETING
Personal Information collected for direct marketing purposes will only be collected, used, or disclosed with the consent of the respective customer, as described in this Privacy Policy. In cases where obtaining practical consent from a customer is not feasible, CINEROYALE® may still engage in direct marketing with that customer. However, we will:
(a) Inform the customer that they can opt out of the mailing list at any time, and
(b) Clearly display our contact details in each direct marketing publication.
Customers who wish to be removed from any mailing list can contact CINEROYALE® 's Privacy Officer to request removal.
6. ACCESS TO PERSONAL INFORMATION
Customers have the right to access their Personal Information held by CINEROYALE®. However, CINEROYALE® may impose a reasonable charge for providing access to this information.
7. WHEN CINEROYALE® MAY WITHHOLD ACCESS TO PERSONAL INFORMATION
7.1 CIRCUMSTANCES FOR WITHHOLDING ACCESS
Access to Personal Information may be withheld in certain circumstances, including:
(a) When providing access could pose a serious and imminent threat to someone's life or health.
(b) When providing access would unreasonably compromise the privacy of others.
(c) When the information is subject to confidentiality and the person who provided it expressly intended it to remain confidential.
(d) When the access request is troublesome or frivolous.
(e) When the information is relevant to ongoing or anticipated legal proceedings between CINEROYALE® and the individual and its disclosure is not required by a court.
(f) When providing access would be unlawful or if CINEROYALE® is obligated by law to withhold access.
(g) When providing access could impede an investigation or detection of unlawful activities or serious misconduct by CINEROYALE® or a government body.
7.2 WRITTEN REASONS
If CINEROYALE® decides to withhold access to Personal Information, we are committed to providing written reasons for our decision ensuring transparency and understanding.
8. CONTRACTORS
CINEROYALE® may engage subcontractors to provide certain services on our behalf. In such cases, these subcontractors may collect Personal Information. This Privacy Policy applies equally to these subcontractors, and they are required to adhere to the same privacy standards.
9. THIRD-PARTY LINKS
Our website may include links to third-party websites or services. Please note that we are not responsible for the privacy practices or content of these third-party sites. We encourage you to review their privacy policies before providing any personal information.
10. MODIFICATIONS TO THIS POLICY